How are you?

April 7, 2006

Working in a technical support position, I spend a lot of time on the phone with many different people. One of my biggest pet peeves is when you answer a call and the first thing out of the person’s mouth is, "How are you?". That is the most ridiculous thing they could say/ask. They don’t really want to know how I am, so it’s a waste of time.

If I truthfully answered that question, they would be sorry they asked because I know they didn’t call to find out how my day is going. They called because they have a question and/or trouble with their service. A better way to start the conversation might be to tell me their user name, what trouble they’re having, even what OS they’re running! ANYTHING except to ask me how I am.

You might think I’m overreacting but I assure you, I’m not. The first couple of times I heard this I politely answered with a brief response such as, "Oh, it’s going pretty well. Can’t really complain." But after you’ve been asked this for the 10th time in one day, it starts to get very annoying. We’re trained to keep our calls as short as possible and me going into depth about how my personal life is, certainly will extend the call beyond a reasonable time frame. Lets just hear how you managed to fuck up your computer, I will tell you how to fix it, we can share a laugh at your stupidity and then we’ll end the call.


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